How to request deletion
To delete your PointVault account and the personal data associated with it, send an email from the address you sign in with to:
Email support@pointvault.appPlease include the subject line "Account deletion request" and the email address on your account so we can verify the request. We action verified requests within 30 days and will confirm by email when it is complete.
What gets deleted
- Your user account and login credentials.
- Your email address and account profile information.
- Survey points and field data private to your company that are associated with your account, subject to the retention note below.
What may be retained
- Points your company chose to share to the PointVault community, and append-only field notes, may persist in aggregated community records after your individual account is closed, because other companies rely on that shared working data.
- Limited records we are required to keep for legal, security, or fraud-prevention purposes, retained only as long as necessary.
- Backups are purged on a rolling schedule.
If you share a company workspace
If your account is part of a company workspace, deleting your individual account does not delete the company's shared data or other members' accounts. To remove an entire company workspace and its data, note that in your request and we will coordinate with the workspace owner.
Questions
Contact us any time at support@pointvault.app. See also our Privacy Policy.